Warranty

 

HATCHIE SEAT COVERS WARRANTY

Hatchie Bottom® Custom-Fit  Seat Cover products are warranted to be free of defects in workmanship for 2 years of the product to the original owner, period! Warranty for materials vary by material and manufacturer. However, defects for all materials will be covered by this warranty for a minimum period of 1 year from date of purchase. This warranty is non-transferable. This warranty does not cover, normal wear, neglect, improper care and/or any other type of abuse or alterations. Warranty eligibility is made at the sole discretion of Hatchie®, Inc..

If you feel that your product is defective under the terms above, please contact us via email at (contact@hatchiedirect.com) or by calling us at 888-701-8807  (M-F 9am-3pm) to secure an RMA # that must be written onto the address label. We do not accept packages that do not have a registered RMA# on the address label. Send clean, dry product only to; Hatchie Direct 181 Main Street South  McKenzie, TN 38210 . Please include the original sales receipt. Package must be sent freight pre-paid only. We will not accept c.o.d./ freight collect packages . 

We will notify you upon receipt of your package and will perform a detailed examination of your product. If your product is found to be defective in materials and/or workmanship under the terms of this warranty, we will either repair or replace the product, at our sole discretion, and return to you freight pre-paid. Monetary refunds are not available under this warranty.
If your product is not covered under the terms of this warranty, an email will be sent to you outlining the repairs necessary and give you the option to have Hatchie repair the product at a nominal charge. If you elect to have repairs made your product be returned to you, freight and repair charges collect. If you decline the repairs suggested, we will return your product, freight collect. 

Your warranty begins with your purchase. Please keep your original receipt or digital copy in a safe place. Proof of purchase is required to obtain warranty coverage. Warranty is void where failure to comply with the above representations is due to unreasonable use, misuse, accident, damage or alteration of the product. Owner is responsible for ordinary maintenance and care of the product.

Hatchie Inc. shall not be liable for any incidental or consequential damage of any kind resulting from failure of the product other than the repair or replacement for such product. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.

      Order Cancellations

Hatchie Bottom Custom-Fit products are custom created from scratch, based on your particular order requirements. Once created, your product is unique and thus not easily transferred or re-sold to another customer. Therefore, we ask that you consider carefully the colors and features when placing your order. We will gladly work with you to make any changes, alterations or adjustments to provide the best fit possible. However, returns of any Custom-Fit products for refund must be made within 7 days of receipt and will be subject to a 25% restocking fee. Any product being returned for refund must arrive freight pre-paid, clean, dry, without damage or alteration of any kind. Product being returned will be inspected at our facility upon arrival. Refunds may be allowed and issued at Hatchie, Inc's sole discretion.

FINISH WARRANTY.

1.) All painted Buck Commander® Wheels with standard "clear" clear coat are warranted against manufacturer finish defects for the period of 3 years after purchase by the original owner under normal use. This 3 year finish warranty is nontransferable between owners. Colored Clear Coat & PVD Chrome coated wheel finish warranty is for the period of 1 year. This 1 year Colored Clear Coat & PVD finish warranty is nontransferable between owners.

 2.) This 3 year painted & 1 year Colored Clear Coat & PVD* finish warranty is void if finish deterioration results from outside influences including but not limited to: “Wheel Cleaner”, any solvents, any acetone, diluted & non diluted wheel acids, metal polishes, bristle brushes & or steel wool etc.

 3.) Buck Commander® Wheels recommend that all Painted, Colored Clear Coat & PVD* Chrome wheels are to be cleaned only with mild soap and water on a cool wheel surface. Never introduce cold water to a hot wheel when cleaning. This can cause the wheels finish to discolor or deteriorate at a rapid rate over time.

 4.) This 3/1 year finish warranty is void if the original wheel finish had been altered in any way from its original state when it was purchased. To include but not limited to re-painting, re-powder coating, or polishing. Finish neglect, curb damage & rock chip damage is not covered under this 3/1 year finish warranty.

CHROME PLATING.

1.) All chrome plated Buck Commander® Wheels are warranted against manufacturer finish defects for the period of 1 year after purchase by the original owner under normal use. This 1 year finish warranty is nontransferable between owners.  This 1 year chrome plated finish warranty is nontransferable between owners.

 2.) Buck Commander® Wheels recommend that all Chrome Plated wheels are to be cleaned only with mild soap and water on a cool wheel surface. Never introduce cold water to a hot wheel when cleaning. This can cause the wheels finish to discolor, deteriorate, and even lift at a rapid rate over time.

 3.) This 1 year finish warranty is void if the original wheel finish had been altered in any way from its original state when it was purchased. To include but not limited to re-painting, re-powder coating, re-chrome plating by a source outside HPD Wheels. Finish neglect, curb damage & rock chip damage is not covered under this 1 year finish warranty.

PVD CHROME (PHYSICAL VAPOR DEPOSITION).

Some Buck Commander® Wheels may utilize a PVD Chrome coating process when applicable. Unlike traditional chrome plating that pits and can peel with normal wear and tear. PVD Chrome is a highly durable process that exceeds the life of chrome plating. PVD Chrome plating is a 100% environmentally green process unlike tradition chrome plating that uses harsh chemicals. PVD Chrome coated wheels are not, and should not be treated as traditional chrome plated wheels. When caring for the finish of PVD Chrome coated wheels, refer to sections 2 & 3 above.

LIMITED LIFETIME STRUCTURAL WARRANTY.

All Buck Commander® Wheels are warranted against structural manufacturing defects for the period of 10 years from the date of purchase to the original owner and is nontransferable. Structural Warranty Void Scenarios:

 1.) If the product shows any signs of impact damage from road obstructions such as pot holes, drainage grates, inset manhole covers, curbs, etc.

 2.) Any wheel that has been involved a vehicular accident resulting in the structural damage of your wheel.

 3.) Any wheel that is installed where the vehicles total load rating exceeds the load limits of the wheel. 4 & 5 Lug wheels are load rated at 1521lbs each, all 6 Lug wheels are load rated at 2400lbs each and all 8 lug wheels are load rated at 3650lbs.  Trailer wheel standardized load ratings are as follows: All 5 lug Wheels = 2200lbs / All 6 lug Wheels = 2850lbs / All 8 Lug Wheels = 3759lbs

4.) The use of incorrect installation hardware to include lug nuts, hub rings, etc. All Buck Commander® Wheels lug seats are drilled to a 60 degree tapered or conical seat unless stated otherwise in or on the specific model. The use of any lug nut style other than a 60 degree tapered seat acorn nut or bolt unless stated otherwise, is strictly prohibited and is not safe to be used in any Buck Commander® Wheel. 

5.) Any wheel that has been altered in any way from its original factory state. Including but not limited to: repainting, re-chroming, polishing, stripping, machining of any sort or PCD re-drilling.

6.) Improper mounting of tire to wheel with any method other than a tire mounting machine that is made specifically for the mounting and balancing of automotive wheels and tires.

SUBMITTING A FINISH OR STRUCTURAL WARRANTY CLAIM.

Any Buck Commander® Wheels will need the following in order to properly evaluate a warranty claim.

1.) Original purchase receipt of wheels in question.

2.) A clear legible picture of wheel or wheels in question.

3.) A clear legible picture of damage on the wheel or wheels in question.

4.) Picture of white bar-code or imprinted date and or markings on barrel of wheel where tire sits. These markings are usually by the valve hole opening.

5.) Any items being returned to Buck Commander® Wheels must be accompanied by a RGA number given by Buck Commander® Wheels to be accepted.

6.) All warranty claims are to be submitted to warranty@buckcommanderwheels.com via email or by calling 888-707-9880. Warranty eligibility is based upon the sole discretion of Buck Commander® Wheels.

IN CLOSING.

Following these warranty & care instructions for our Buck Commander® Wheels brand that we have outlined will ensure that your investment will last for many years to come.

WE THANK YOU FOR BEING A PART OF THE BUCK COMMANDER® WHEELS FAMILY!

Willie Robertson Signature